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Tweetycam Ops
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Log Warranty Case
Paste the Gorgias ticket URL — fields will auto-fill from the ticket and order.
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⚠️
⛔
🎫 Gorgias Ticket
Gorgias Ticket URL
*
👤 Customer & Order
Customer Name
*
auto-filled
Email
auto-filled
Original Order #
*
auto-filled
Purchase Date
auto-filled
📦 Product & Issue
Product Being Replaced
*
auto-filled
— Select product —
1 x Camera
1 x Monitor
1 x Tweetycam Baby Monitor 1-Cam
1 x Tweetycam Baby Monitor 2-Cam
1 x Camera + 1 x Flexi-Mount
1 x Flexi-Mount
1 x Floor Stand
1 x Safety Sleeve
1 x Protective Case
1 x USB Charger (Camera)
1 x USB Charger (Monitor)
Other
Issue Category
*
auto-filled
— Select issue —
Camera — Power Issue
Camera — Night Vision Issue
Camera — Buzzing Noise
Camera — Flickering Issue
Camera — Lens Quality Issue
Monitor — Battery Issue
Monitor — Screen Issue
Monitor — Stand Issue
Monitor — Antenna Issue
Monitor — Air Bubble
Monitor — Overheating / Smoking
Monitor — Clock Issue
Monitor — Buttons Faulty
Pairing Issue (Camera/Monitor)
Temperature Display Issue
Range Issue
VOX Sensitivity Issue
Sound Issue
Charger or Port Faulty
Other
Issue Description
auto-filled (verify)
🔄 Replacement Details
Replacement Order #
*
auto-filled
Replacement Date
*
auto-filled
🧑 Agent & Notes
Agent
*
— Select agent —
A
T
C
G
Notes
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