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Tweetycam Ops
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Log Courier / Warehouse Mistake
Parcel lost, damaged, wrong item, or warehouse error. Paste the Gorgias URL to auto-fill.
⚠️
⚠️
⛔
🎫 Gorgias Ticket
Gorgias Ticket URL
*
👤 Customer & Order
Customer Name
*
auto-filled
Email
auto-filled
Original Order #
*
auto-filled
Purchase Date
auto-filled
📦 What went wrong?
Product Affected
*
auto-filled
— Select product —
1 x Camera
1 x Monitor
1 x Tweetycam Baby Monitor 1-Cam
1 x Tweetycam Baby Monitor 2-Cam
1 x Camera + 1 x Flexi-Mount
1 x Flexi-Mount
1 x Floor Stand
1 x Safety Sleeve
1 x Protective Case
1 x USB Charger (Camera)
1 x USB Charger (Monitor)
Other
Issue Type
*
auto-filled
— Select issue type —
Lost in Transit
Damaged in Transit
Late Delivery
Delivered to Wrong Address
Wrong Item Shipped
Missing Item
Wrong Quantity
Packaging Damage
Other
Carrier
auto-filled
— Select —
AusPost
CouriersPlease
NZ Post
StarTrack
ShipBob (warehouse)
Other
Outbound Tracking #
auto-filled
Issue Description
auto-filled (verify)
📋 Claim & Resolution
Claim Filed Date
Claim Reference #
Claim Amount
Currency
AUD
NZD
USD
Resolution Plan
— Select (or leave blank if still investigating) —
Reship Sent
Refund Issued
Partial Refund
No Action
Customer Resolved
Reship Order #
Reship Tracking #
Refund Amount (if refunded)
Resolution Date
🧑 Agent & Notes
Agent
*
— Select agent —
A
T
C
G
Notes
✅ Log Courier Issue
✅
C-0001
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